For standard/expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

How long does it take before my order gets shipped?

We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.

Please contact our customer service team if there is any question concerning the time to dispatch.

After the goods are dispatched, how long does for standard shipping to deliver the package?

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,

Delivery period

(In the Q4 season, shipping can be delayed because of a lot of orders.)

Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery. 

Europe

Shipping Options Conditions  Cost Carrier
Fast shipping ( 2~7 days ) €0.00–€98.90 €25.00 TNT
Standard shipping ( 4 weeks ) €0.00–€98.90 €10.00 E-packet
Fast & Free shipping ( 2~7 days ) €99.00 and up Free TNT

Hong kong, Macao

Shipping Options Conditions  Cost Carrier
Free shipping ( 2~5 days ) €99.00 and up Free SF
Standard shipping ( 2~5 days ) €0.00–€98.90 €10.00 SF

Etc countries

(South Korea, Singapore, Australia, New Zealand, Israel, Malaysia,Turkey)

Shipping Options Conditions  Cost Carrier
Fast shipping ( 2~7 days ) €0.00–€98.90 €25.00 TNT
Standard shipping ( 4 weeks ) €0.00–€98.90 €10.00 E-packet
Fast & Free shipping ( 2~7 days ) €99.00 and up Free TNT

How can I check my order status?

You can join our website and push chat button. It’s the way you can check your order status with typing your order number. In some instances, carrier's tracking information may only be available in 5 business days after the order is shipped

Will my package be delivered to my house or to the post office for me to pick it up?

Your SEEART will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare. 

When will you ship my order?

Orders placed using our standard shipping will be processed within 3 business days. 

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations. 

How can I protect myself from late deliveries?

All products on SEEART are guaranteed to be delivered within 60 days.  You can submit refund requests up to 60 days after your order has been completed. You can do this by sending e-mail or chat us. (On-Time Delivery)

Why do I have to pay the shipping fee?

Free standard shipping is applicable only to orders with total value (after discount) over EUR 99 under normal circumstances, and a flat shipping fee will be required otherwise. Please also note that shipping fee is non-refundable.

Import Taxes & Duties

Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

Still not getting your answers? Email us anytime at cs_de@see-art.com